Return & Refunds Policy

Return Process

Your satisfaction is important to us. If you’re not fully happy with your purchase, our return process is designed to be simple and transparent. Just send the item back to our return address: 24940 Redlands Blvd, Loma Linda, CA 92354, USA

Return Guidelines

Damaged, Defective, or Incorrect Items: If your order arrives damaged, faulty, or incorrect, please contact us within 14 days of receiving your item. We’ll provide a prepaid return label and help arrange a replacement or refund.

General Returns and Exchanges:
For other returns, you have 30 days from the delivery date to send the item back. All returns must be unused, in original condition, and include any tags, packaging, or accessories. You can start the process by emailing our support team or submitting a request on our website.

Please Note:

  • Personalized/custom-made items and final sale products cannot be returned or exchanged.
  • Return shipping costs for non-defective items are the customer’s responsibility.
  • If production has already begun on a made-to-order item, only 70% of the order value will be refunded upon return.

Refunds

  • Once we receive and inspect your return, your refund will be issued within 7–10 business days to your original payment method. We’ll notify you by email once the refund is processed.
  • If a product becomes defective after 30 days, we may offer a repair or replacement depending on the situation.

Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again.
  • Contact your credit card company—it may take time before the refund appears.
  • Speak with your bank about processing delays.

If you’ve done all of the above and still haven’t received your refund, please reach out to us at:
contact.neoteeco@gmail.com

Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges

We gladly replace defective or damaged items. To request an exchange, email us at contact.neoteeco@gmail.com and send the item to: Neoteeco Exchanges
24940 Redlands Blvd, Loma Linda, CA 92354, USA

Gifts

  • If the item was marked as a gift at checkout, you’ll receive a gift credit for the return value.
  • If not, the refund will go back to the original purchaser’s payment method.

Return Shipping Info

  • Ship returns to: 24940 Redlands Blvd, Loma Linda, CA 92354, USA
  • Return shipping costs are non-refundable and should be covered by the customer.
  • For returns valued over $75, we recommend using a trackable shipping service.
  • Please include the original invoice and ensure the package is securely packed.

Need Assistance?
We’re here to help you every step of the way.
Email: contact.neoteeco@gmail.com